Mobility / Wheelchair Support

Wheelchairs
We welcome all types of mobility vehicles and we also have a number of manual wheelchairs (approx 40) which are free of charge and available to borrow on a first come first served basis (*booking isn’t necessary for the manual chairs*). These chairs are stored in the accessible parking areas Apple 1 & 2.

We have six powered chairs (subject to operational availability) which are available to book in advance; we recommend one month's notice to avoid disappointment. The weight limit for these chairs is 21 stone.

If you would like to book a powered chair please call the Box Office Team on 01726 811911.

All-terrain Tramper mobility scooter
We are pleased to partner with Countryside Mobility to offer an all-terrain ‘Tramper’ mobility scooter, enabling you to discover our extensive outdoor gardens and estate. Able to take on the steeper gradients of our former clay-pit, the Tramper allows previously challenging areas to be easily explored.

As we have just one Tramper available for hire, it is strongly recommended to book ahead.

If you would like to book a powered chair or Tramper please call the Box Office Team on 01726 811911.

Please note there is a requirement of a CM Membership (which includes being given a short training session) before hiring a Tramper at Eden. Membership (either £2.50 for a 2 week Taster, or £10 for Annual) then gives access to Trampers across around 50 outdoor attractions around the South West. This can be purchased onsite.

 

Gradients and surfaces
The Eden Project is an old clay mine and as such it is a challenging site with a variety of gradients. Zig-zag paths that cross the slopes have been used to keep steep gradients to a minimum. There are a number of accessible transport options on site and the stewards are always keen to help. Path surfaces on-site inside and outside the biomes are tarmacked except for some of the paths in the Outdoor Garden in the Wild Cornwall area. Please note that the upper floor of the link building, whilst accessible, is a decked area, so could prove bumpy for some mobility vehicles. If you experience, or think you might experience problems please contact a member of staff either before your visit or whilst you're here who will help you access the biomes via an alternative route.

Recommended routes
There are three recommended routes from the Visitor Centre to the Link building. Inside the Link building you will find a range of facilities including cafes, seating, toilets and of course the entrances to the Biomes. These routes offer the easiest access to the Biomes.

Route 1: Minimum gradient - The Core
Turn to the right from the Visitor Centre, go over the bridge and take the lift down to the back of the Core building. Turn left out of the lift and follow the sloping path around the edge of the outside seating area. Then turn right onto the main path to the Link building and the Biomes.

Route 2: Gentle gradient - The zig-zag path
Walk left from the Visitor Centre down the zig-zag path which is a continuous 1:18 graded tarmac path with landings at each end. This is the most commonly used route, keep heading down to the middle of the pit and then head to the Link building and the entrance to the biomes.

Route 3: Assisted transport - The Land Train
Turn left from the Visitor Centre and take the left turning under the covered walkway to the Land Train. The Land train will take you through the Outdoor Garden to the Stage area which is a short flat walk from the Link building and the entrance to the biomes. The last carriage has been adapted to accommodate up to 3 wheelchairs, it is also able to carry most larger mobility wheelchairs. The entrance to the Biomes is through the Link building which is between the two biomes. The Link building contains restaurants, cafes and toilets.

Rainforest Canopy Walkway
The whole Walkway, except the Canopy Rope Bridge, is accessible to wheelchairs and buggies. We have worked with the Sensory Trust to make sure the experience is great for all ages and abilities.

Ice skating with a wheelchair
When our ice rink is open during the winter we welcome manual wheelchair users on it. Find out more on our ice skating page.

When you leave
Park-and-Ride
The Park-and-Ride buses run a non-stop service from the pick-up point at the end of the covered path from the Visitor Centre. Please ask a steward if you need assistance up this path. The buses are fully accessible and all pick-up and drop off points have raised kerbs to accommodate access.

 

Vision Impairment Support

Assistance dogs
Assistance dogs are welcome at Eden and water is available for them around the site. Find out more about bringing dogs to the Eden Project.

 

Gradients and surfaces
The Eden Project is an old clay mine and as such it is a challenging site with a variety of gradients. Zig-zag paths that cross the slopes have been used to keep steep gradients to a minimum. There are a number of accessible transport options on site and the stewards are always keen to help. Path surfaces on-site inside and outside the biomes are tarmacked except for some of the paths in the Outdoor Garden in the Wild Cornwall area. Please note that the upper floor of the link building, whilst accessible, is a decked area, so could prove bumpy for some mobility vehicles. If you experience, or think you might experience problems please contact a member of staff either before your visit or whilst you're here who will help you access the biomes via an alternative route.

Recommended routes
There are three recommended routes from the Visitor Centre to the Link building. Inside the Link building you will find a range of facilities including cafes, seating, toilets and of course the entrances to the Biomes. These routes offer the easiest access to the Biomes.

Route 1: Minimum gradient - The Core
Turn to the right from the Visitor Centre, go over the bridge and take the lift down to the back of the Core building. Turn left out of the lift and follow the sloping path around the edge of the outside seating area. Then turn right onto the main path to the Link building and the Biomes.

Route 2: Gentle gradient - The zig-zag path
Walk left from the Visitor Centre down the zig-zag path which is a continuous 1:18 graded tarmac path with landings at each end. This is the most commonly used route, keep heading down to the middle of the pit and then head to the Link building and the entrance to the biomes.

Route 3: Assisted transport - The Land Train
Turn left from the Visitor Centre and take the left turning under the covered walkway to the Land Train. The Land train will take you through the Outdoor Garden to the Stage area which is a short flat walk from the Link building and the entrance to the biomes.

Our accessible toilets in the Visitor Centre and Link are equipped with the RoomMate device, which plays a bespoke audio description allowing blind and visually impaired visitors to navigate the space. Listen to a taster online.

When you leave
Park-and-Ride
The Park-and-Ride buses run a non-stop service from the pick-up point at the end of the covered path from the Visitor Centre. Please ask a steward if you need assistance up this path. Please be aware, all pick-up and drop off points have raised kerbs to accommodate wheelchair access.

Hearing Impairment Support

Hearing loops
A hearing loop is available at the access ticketing booth (till number 13) located in the Visitor Centre at arrival. It will be shown by the T and ear symbol sign on the desk.

Typetalk
The box office staff are fully trained to help with any information regarding access and have attended TypeTalk training. Tickets can be booked by telephoning the box office on 01726 811911 or on the Tickets page of our website.

Autism support

We work with the Sensory Trust to hold relaxed performances and sessions, designed to welcome visitors who may benefit from a more informal experience, such as those with autism and sensory or communication needs.

The sessions run throughout the year, mainly during the school holidays, and are based on activities taken from events taking place onsite. We work to an appropriate capped capacity for all attendees during the sessions, so that we can carefully control the numbers for those that need it.

We make the sessions as close to the general experience as possible – but with lighting and sound adjustments as needed. We also have staff on hand to help facilitate the sessions and allow visitors to enjoy a sensory experience. You will always be free to leave the sessions at any point you wish.

Most of the sessions run in the morning, before  the site opens, to allow the visitors to move around the site freely in a calmer environment with fewer visitors. Attendees are more than welcome to stay on at Eden and enjoy the site throughout the day if desired.

For sessions with a bookable performance element, we are currently able to offer various timed sessions throughout the day to help more people attend, but please note that although the sessions themselves are still capped, the rest of site could be very busy during these times.

Any visitor who feels it would be beneficial to them is more than welcome to join a session – adults and children alike. All sessions need to be booked in advance so we are able to keep a careful eye on numbers.

 

How to book onto a relaxed session 
See upcoming events for details of future relaxed sessions.

The sessions don’t cost anything more to attend, but please note where the event is separately ticketed, the usual prices apply. You’ll also need a valid form of admission, such as a Locals’ Pass, Annual Pass, Membership or ticket for all visitors. Please note that we offer free entry to carers.

Once you’re booked onto the session, we’ll send you a pre-visit email with all the information you’ll need for your visit, including a map of the site, more information on timings, and who to get in contact with if you have further questions.

All our relaxed sessions are run in conjunction with the Sensory Trust, a leading authority on inclusive and sensory design, and the National Autistic Society.

Learning Support

We work with the Sensory Trust to hold relaxed performances and sessions, designed to welcome visitors who may benefit from a more informal experience, such as those with autism and sensory or communication needs.

The sessions run throughout the year, mainly during the school holidays, and are based on activities taken from events taking place onsite. We work to an appropriate capped capacity for all attendees during the sessions, so that we can carefully control the numbers for those that need it.

We make the sessions as close to the general experience as possible – but with lighting and sound adjustments as needed. We also have staff on hand to help facilitate the sessions and allow visitors to enjoy a sensory experience. You will always be free to leave the sessions at any point you wish.

Most of the sessions run in the morning, before  the site opens, to allow the visitors to move around the site freely in a calmer environment with fewer visitors. Attendees are more than welcome to stay on at Eden and enjoy the site throughout the day if desired.

For sessions with a bookable performance element, we are currently able to offer various timed sessions throughout the day to help more people attend, but please note that although the sessions themselves are still capped, the rest of site could be very busy during these times.

Any visitor who feels it would be beneficial to them is more than welcome to join a session – adults and children alike. All sessions need to be booked in advance so we are able to keep a careful eye on numbers.

 

How to book onto a relaxed session
See upcoming events for details of future relaxed sessions.

The sessions don’t cost anything more to attend, but please note where the event is separately ticketed, the usual prices apply. You’ll also need a valid form of admission, such as a Locals’ Pass, Annual Pass, Membership or ticket for all visitors. Please note that we offer free entry to carers.

Once you’re booked onto the session, we’ll send you a pre-visit email with all the information you’ll need for your visit, including a map of the site, more information on timings, and who to get in contact with if you have further questions.

All our relaxed sessions are run in conjunction with the Sensory Trust, a leading authority on inclusive and sensory design, and the National Autistic Society.

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