Mobility / Wheelchair Support

The Museum is fully accessible to wheelchair users.

There is level access to the entrance, lift, and ramp access available to all floors though this is reported as being a little tight for some mobility devices. The first floor has wheelchair-accessible toilets
There are a small number of self-propelled wheelchairs available for loan, free of charge. Please contact the Museum for more details.

The main entrance doors are automatic.

Vision Impairment Support

Service dogs are allowed and there is a water bowl at the entrance/exit.

There are large print and brail guides available from the main admission desk and attached to the wall on each level.

The lift has brail.

The lighting is good and the areas clearly marked out to help guide you around though there is a spiral staircase which may be a little tricky.

Hearing Impairment Support

There is a British Sign Language tablet tour which is designed to help deaf BSL users gain a better understanding of the unique story of the museum and get more from their visit. The tablet is available from the admissions desk.

Subtitles are provided on all audio, visual exhibits, and films with speech in them.

There are various hearing loops throughout the building. These can be identified by the hearing loop symbol.

Autism support

All staff have been provided with deaf and disability and autism awareness training.

There is a social story guide and sensory map available to help familiarise you with your day out. Click here to take a look.

The Museum offers Sensory Bags and Ear Defenders, available from the main admissions desk. There can be some louder background noise in some areas so the EarDefenders come in very useful.

Temperatures can vary from area to area.

On certain days throughout the year, the Museum offers Relaxed Sessions where noise is reduced, quiet spaces are allocated and sensory bags and ear defenders are available. For more info on the Relaxed Sessions, please click here.

Learning Support

There is a social story guide and sensory map available to help familiarise you with your day out. Click here to take a look.

The Museum offers Sensory Bags and Ear Defenders, available from the main admissions desk. There can be some louder background noise in some areas so the Ear Defenders come in very useful.

Temperatures can vary from area to area.

On certain days throughout the year, the Museum offers Relaxed Sessions where noise is reduced, quiet spaces are allocated and sensory bags and ear defenders are available. For more info on the Relaxed Sessions, please click here.

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