Mobility / Wheelchair Support

The Museum is fully accessible to wheelchair users. There is:

  • level access to the entrance
  • lift and ramp access available to all floors
  • First floor wheelchair accessible toilets

A small number of self-propelled wheelchairs are available for loan free of charge.

There are low-level areas at the reception desk, in the gift shop and at the waterfront play area. Many display boards are lower level.

Vision Impairment Support

Some parts of the venue have low lighting.
Display information is in braille and large print.
Large print and Braille leaflets are available from reception.

Assistance dogs are welcome, and water bowls are provided in reception.

Hearing Impairment Support

There is a hearing loop in the gift shop, at the admissions desk and at the information desk and and a British Sign Language Tablet Tour is available.

This is designed to help deaf BSL users gain a better understanding of the unique story of the museum and get more from their visit. The tablet is available from the admissions desk. It is part of the Heritage Ability project.

Subtitles are provided on all audio visual exhibits and films with speech in them.

Autism support

There is a Sensory Map on the museum's Accessibility Page, which shows low and high stimulation areas.

The sensory bags and ear defenders are available to anyone who may need them throughout the year and can be found at the admissions desk.

On certain days throughout the year the Museum offers Relaxed Sessions where noise is reduced, quiet spaces are allocated and sensory bags and ear defenders are available.


Learning Support

A Social Story is available for people who will appreciate being able to see what the museum is like before they get there, on the Museum's Accessibility page.

There is also an Easy Read Guide, produced by the Heritage Ability project, on their website.

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