The Museum is fully accessible to wheelchair users. There is:
A small number of self-propelled wheelchairs are available for loan free of charge.
There are low-level areas at the reception desk, in the gift shop and at the waterfront play area. Many display boards are lower level.
Some parts of the venue have low lighting.
Display information is in braille and large print.
Large print and Braille leaflets are available from reception.
Assistance dogs are welcome, and water bowls are provided in reception.
There is a hearing loop in the gift shop, at the admissions desk and at the information desk and and a British Sign Language Tablet Tour is available.
This is designed to help deaf BSL users gain a better understanding of the unique story of the museum and get more from their visit. The tablet is available from the admissions desk. It is part of the Heritage Ability project.
Subtitles are provided on all audio visual exhibits and films with speech in them.
There is a Sensory Map on the museum's Accessibility Page, which shows low and high stimulation areas.
The sensory bags and ear defenders are available to anyone who may need them throughout the year and can be found at the admissions desk.
On certain days throughout the year the Museum offers Relaxed Sessions where noise is reduced, quiet spaces are allocated and sensory bags and ear defenders are available.