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Mobility / Wheelchair Support
There is separate mobility parking available close to the tea-room and 100 yards from garden entrance. There is also a drop-off point available near reception.
There is a wheelchair called “the Tramper” available for all people to hire. The Tramper has to be booked a week in advance and a form has to be filled out for health and safety reasons and Tramper users have to be with someone at all times.
An accessible map is available at the reception which illustrates a suggested route for users of wheelchairs.
There are also benches and seating along the gardens, as well as inclines around certain areas (the toilets, the main paths)
The cafe building can be accessed via the ramp
Bridges are accessible, and areas with large uneven stones are labelled, but only on the website, not in the garden.
The geography of the garden means that there are many gentle slopes and steeper gradients.
The main drive through the center of the garden is tarmac, other paths are surfaced with gravel. The gravel ranges in size and in places large stones from the path underneath may be exposed causing an uneven surface. Due to the drainage of the site, the gravel can form small gullies which make it harder to push a manual wheelchair, particularly in the Walled Garden.
Vision Impairment Support
Dogs, including assistance dogs are allowed on the garden site in all areas, and there are dog waste bins throughout the estate, as well as water bowls.
Accessible toilets have motion-activated lighting
The accessibility leaflet has a list of places where there are dips and potential pitfalls for people with disabilities, for example, “there are some lips to be aware of”, however, people with visual issues may need to have this information read out or available online so they can use a screen reader.
Hearing Impairment Support
Assistance dogs are welcome around the gardens.
There is a portable induction loop available at the reception/shop.
There are two Silent Spaces in the garden, the Laurel Circle and also the far summer house on the Terrace. There is no signage in the gardens about these spaces, but they are places where people are invited to switch off their phones and be quiet. You can find out more about the Silent Spaces here: https://www.nationaltrust.org.uk/trengwainton-garden/features/silent-spaces-at-trengwainton-garden
Autism support
There are two Silent Spaces in the garden, the Laurel Circle and also the far summer house on the Terrace. There is no signage in the gardens about these spaces, but they are places where people are invited to switch off their phones and be quiet. You can find out more about the Silent Spaces here: https://www.nationaltrust.org.uk/trengwainton-garden/features/silent-spaces-at-trengwainton-garden.
All the instructions in the garden and on the website are clear, easy to understand instructions. There are lots of pictures that you can look at, including pictures in the accessibility statement so you can see what the garden looks like stage by stage as you go along.
The toilet has an alarm cord.
The accessibility leaflet is clear and easily understood, with descriptions.
Learning Support
There are pictures available, but there is not much information presented in a way that individuals with learning difficulties would find easy to understand.
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