The pool has recently been remodelled to provide full ramped access to the changing rooms, terraces and waterside, and a ramp actually extends into the geothermal pool. As part of the revamp, the old sets of concrete steps into the main pool were replaced with vertical ladders down the pool walls.
Despite their non-slip rung surfaces, we found the ladders quite difficult to use, especially when getting out. We would have very much preferred to see some of the old flights of steps left in place. A hoist is available on request from the poolside staff. Wheelchair or scooter users can access all areas of the pool except the small terrace at the very top level. Getting around the pool is relatively easy, although there are some tight turns to be negotiated on the ramps. The pool is very large, so distances are long and people with mobility difficulties may find it hard to take full advantage of it without a scooter or wheelchair. There is one designated changing room for disabled customers. This, like the non- disabled changing cubicles, is a no-frills, somewhat chilly space. It does however have its own shower, washbasin and toilet with handrails. A more luxurious disabled toilet is provided in the café.
Wheelchair-accessible tills are available in the café and the shop/ticket office.
No specific aids, such as braille, audio or online guides, are provided for people with vision problems. The route down from the entrance terrace to the poolside is rather complicated, with several points where ramps and steps diverge; this could be difficult for visually impaired people to negotiate without assistance, but plenty of pool staff are available to help.
The pool does not have a hearing loop or other specific facilities for hearing-impaired users. There is plenty of space on the sunbathing/spectating terraces for these users to find a spot where they can hear as well as possible, but no specially designated quiet areas are provided. There are no special facilities for alerting people with hearing problems to alarms. Most of the lido - apart from the cafe, shop, disabled changing room, toilets and event space - is however out of doors, and there are numerous helpful staff.
On the day we visited the pool, around lunchtime at the end of a bank holiday week, it was busy and quite noisy. The route through the café area and shop/ticket office was constricted and crowded, and involved some queueing. The staff told us that this was busier than usual and that visits earlier and later in the day would generally be quieter. Certain sessions in the thermal pool are also designated as quiet times. People with autism or learning differences could find the noise and bustle on the entrance route stressful. Once down at the poolside, however, there is plenty of space on the terraces around the huge pool, and the noise level is much lower when in the water.
No specific facilities, such as quiet areas, sensory areas or warnings about unexpected or loud noises, are provided for people with these differences.
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