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Mobility / Wheelchair Support
THE EXCHANGE
The Exchange is a large contemporary gallery space in the centre of Penzance. It is located on Princes Street, off Chapel Street.
The gallery has a long, segmented glass façade which occupies almost the entire length of one side of the street.
On the opposite side of the street is a row of disabled parking bays, with room for nine cars. There is room for one mobility scooter inside the reception. Our Front of House team can guide you.
The entrance is halfway along the building façade, and comprises of two tall steel and glass doors. They are very heavy, but one leaf is always secured in the open position during opening hours. By the door, there is a drop curb enabling access from the carriageway.
The doorway provides level access to our shop and reception area.
Our reception area is bright and painted yellow and white. The floor is grey.
The area is busy with displays of shop merchandise. Straight ahead is a long, low, white reception counter, which is always staffed, often by volunteers. They will direct you to all parts of the building, including, to your right, the single large exhibition gallery, our Ramp Wall display area and Café, and to your left The Engine Room and toilets.
A wheelchair is available in the reception area for visitors to make use of, if they wish.
All parts of the building are on one level, with a number of long, low ramps enable easy access. Hand rails are provided on both sides of all ramped areas.
ROUTE TO THE ENGINE ROOM FROM RECEPTION:
The Engine Room is reached via a long ramp that runs to the right, and behind the Reception counter. Staff will be on hand to direct you.
At the top of the ramp, and to the left are a large set of double doors which provide access to The Engine Room.
Vision Impairment Support
There are some steeps steps in the building but ramps are available and ramps to the café with enough room to get around. The gallery have some accessible toilets on site. The building has smooth level access with ramps near the steps to the entrance and the whole place is accessible so people can use wheelchairs and other mobility aids to get around. Some of the exhibits have audio guides, and there are a few large print signs and there are always staff on to help if needed.
Hearing Impairment Support
There aren't any hearing loops at the moment but something they are looking into. Most exhibitions have earphones for the audio. There aren't any specific quiet areas but overall the place is, generally, is fairly quiet. In case of emergency or not being able to hear alarms the gallery always have staff on that will direct and inform on what to do and where to go.
Autism support
The Cafe can provide a quieter area most of the time, if needed and there is a small chill out corner also in the back of the Cafe. Some of the signage has helpful picture. Some around the toilets but also on some of the exhibitions. Though there aren't really any visual stories, some of the exhibitions do, dependent on the exhibit. Later afternoons seem to be the most the relaxed and quietest time to visit. The staff prewarn about loud bangs or noises before any show.
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